Return Policy

At loopj0, customer satisfaction is important to us.

We want customers to feel confident when purchasing jewelry from our online store. If an eligible item does not meet your expectations, you may request a return or refund in accordance with the conditions described below.

  1. Return Eligibility

Customers may request a return within 30 calendar days after receiving their order.

To qualify for an ordinary change-of-mind return, the item should generally meet the following conditions:

The product is in its original condition.

The item has not been intentionally damaged or materially altered.

The product has not been subjected to excessive wear or misuse.

Original packaging and accompanying accessories should be included where reasonably available.

Proof of purchase or a valid order number must be provided.

These conditions do not limit any non-waivable consumer rights relating to defective or incorrectly supplied products.

  1. How to Request a Return

To initiate a return, please contact our customer service team.

Email: service@loopj0.com

Include the following information:

Your order number.

The email address associated with the order.

The name of the item you wish to return.

A brief explanation of your return request.

Photographs, if relevant to the issue.

Our team will review your request and provide return instructions.

  1. Designated Return Location

All physical returns must be directed to the return location designated by loopj0 customer service.

The designated location will be provided after your return request has been reviewed.

Please do not send merchandise to an address found on a shipping label, package, or website unless our support team has confirmed it as the appropriate return destination.

Sending merchandise to an unconfirmed location may delay processing or prevent us from identifying the returned order.

Customers should follow the return instructions provided by our support team.

  1. Return Shipping Costs

For ordinary change-of-mind returns, customers are generally responsible for the cost of return shipping unless otherwise required by applicable law or agreed upon by loopj0.

Return shipping costs can vary depending on the customer's location, the carrier, and the return destination.

If a return concerns a defective, damaged, or incorrectly supplied item, we will evaluate the circumstances and provide an appropriate remedy, including return shipping arrangements where applicable.

No customer will be required to waive statutory consumer rights as a condition of obtaining an eligible remedy.

  1. Damaged, Defective, or Incorrect Products

We aim to ensure that customers receive the products they ordered.

If your item arrives damaged, defective, or materially different from its description, please contact service@loopj0.com as soon as reasonably possible.

Provide your order number, an explanation of the problem, and supporting photographs when available.

Our team will review the issue and explain the available resolution options.

Depending on the circumstances and applicable law, these may include a replacement, repair where appropriate, refund, or another legally appropriate remedy.

  1. Ring Sizes and Product Selection

We strongly recommend checking ring sizing information before making a purchase.

For ordinary change-of-mind requests involving an incorrectly selected size, the standard return conditions generally apply.

If the item received does not match the size selected and confirmed in the order, please contact us so we can review the issue.

  1. Items With Special Return Conditions

Certain items may have specific return restrictions where permitted by law, such as personalized or custom-made products.

Any applicable exception should be disclosed before purchase on the relevant product page or during checkout.

Such restrictions do not override statutory rights concerning defective goods, misrepresentation, or other legally protected circumstances.

  1. Return Inspection

When a physical return is required, our team will review the returned merchandise after it reaches the designated return location.

We may verify the order details, item condition, and reason for return to determine the appropriate outcome.

For eligible returns, we will confirm the refund decision and proceed with processing.

If additional information is needed, we may contact the customer.

  1. Refund Processing

For eligible refunds, we aim to initiate processing within 5–10 business days after the return has been received, inspected, and approved.

Refunds are generally issued to the original payment method unless an alternative method is required or agreed upon in accordance with applicable law.

The time it takes for refunded funds to appear in your account may depend on your bank, card issuer, or payment provider.

These processing estimates do not override any shorter statutory refund deadlines.

  1. Refund Amounts

Refund amounts are determined by the reason for return, the eligibility of the item, the shipping services purchased, and applicable consumer protection laws.

For ordinary change-of-mind returns, original delivery charges may be excluded from the refundable amount where permitted by law and properly disclosed.

Where a refund is required because an item is defective, incorrect, or otherwise legally nonconforming, applicable consumer rights will determine the appropriate refund of product and delivery charges.

  1. Exchanges

If you would like to exchange a ring for another size, color, or design, contact our customer service team.

Exchange requests are subject to product availability and the relevant return conditions.

If a direct exchange is unavailable, our team may explain how to return an eligible item and place a new order.

Any additional costs will be disclosed before proceeding.

  1. Missing or Delayed Deliveries

If your order has not arrived within the estimated delivery period, please contact us.

Estimated delivery time: 10–20 days.

We will review available shipment information and, where necessary, investigate with the relevant shipping provider.

If an order is confirmed lost or cannot be delivered, we will assess the appropriate resolution in accordance with applicable consumer laws.

  1. Cancellations

Customers may request cancellation by contacting service@loopj0.com.

Cancellation requests should be submitted as soon as possible.

If an order has not entered fulfillment or shipment, we will attempt to cancel it.

If the order has already been dispatched, cancellation may not be possible through the fulfillment process, but applicable return and statutory cancellation rights remain available.

  1. Unauthorized Returns

Customers should contact loopj0 before sending merchandise back.

Unapproved or unidentified shipments may be difficult to match to an existing order and can delay resolution.

Our support team will provide the relevant instructions and designated location for an approved return.

  1. Consumer Protection Rights

This Return Policy does not exclude, restrict, or replace consumer rights that cannot legally be waived.

Where local consumer protection law provides additional rights or requires different procedures, the applicable legal requirements will take precedence.

  1. Contact Us

For return requests, refunds, exchanges, or order-related questions:

Store Name: loopj0

Email: service@loopj0.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

We aim to respond within 1–2 business days.

Thank you for shopping with loopj0.

Effective Date: October 19, 2026
Last Updated: October 19, 2026